These terms are the agreement between you and [Legal name] for the use of LeadWing at https://www.leadwing.app. You accept them by signing in. If you do not agree with them, do not use the service.
1. Who can use LeadWing
LeadWing is a tool for real-estate professionals. You confirm that you are at least 18, that you use the service in your professional activity as an agent or agency, and that you are not acting as a consumer. One person, one account; you are responsible for everything done with it. Keep your Google account and your email secure, because they are your keys.
2. The service
LeadWing is a web application to manage buyers and sellers, properties, viewings, offers, documents, appointments and follow-up messages, with optional AI drafting. We improve it continually, which means features change; we will not remove a core function without notice. Features labelled beta may be withdrawn at any time.
3. Plans and prices
- Free: every feature, up to 3 clients (buyers and sellers together), no card, no time limit.
- Pro: unlimited clients for €29 per month or €276 per year. Prices are shown without VAT; the applicable VAT is added at checkout according to your country and VAT number.
- Founding price: the first 20 paying agents get Pro at €19 per month, or €180 per year, for as long as their subscription stays active without interruption. If it lapses, the current price applies on return.
We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal, and you can cancel before then.
4. Payment, renewal and failed payments
Pro is billed in advance through Stripe, monthly or yearly, and renews automatically until you cancel. Stripe’s own terms apply to the payment itself. If a payment fails we retry for a few days and email you; if it still fails, your account returns to Free. Nothing is deleted when that happens: you keep everything and simply cannot add clients above the Free limit.
5. Cancelling and refunds
Cancel at any time from Billing, which opens the Stripe customer portal. Cancellation takes effect at the end of the period you have paid for: you keep Pro until then and then return to Free. We do not refund partial periods, except where the law requires it or if we end your Pro plan without cause, in which case we refund the unused part pro rata.
6. Referral programme
Every account has an invite link. When someone signs up through yours, becomes a paying Pro subscriber and stays one for the qualifying period shown on the Referrals page, you and they each receive one free month of Pro, applied as a credit to the next invoice. Credits have no cash value and cannot be transferred. Referrals of yourself, of accounts you control, or obtained through spam or misleading claims earn nothing and may cost you the programme. We can change or end the programme for the future with notice; credits already earned stay.
7. Your data and your clients’ data
Everything you enter belongs to you. You give us the permission needed to host, process, back up and display it in order to provide the service, and nothing more. You are the controller of your clients’ personal data and we are your processor, under the data processing agreement in the annex. You promise that:
- you have a lawful basis to hold and use each client’s data in LeadWing, and have informed them as the GDPR requires, including that you use software and AI assistance to manage and draft your communications with them;
- you store only what your work needs, including identity documents where anti-money-laundering rules require them, and handle them with the care they deserve;
- you have the right to contact the people you message, and your messages comply with the rules on commercial communications and with WhatsApp’s and your email provider’s terms.
You can delete clients, documents and analyses at any time. If you want a full copy of your data, ask us and we will provide an export in a common machine-readable format within 30 days.
8. Acceptable use
Do not use LeadWing to break the law, send unsolicited bulk messages, store data you have no right to hold, harm or impersonate anyone, or upload malicious code. Do not scrape, probe, copy, resell or reverse-engineer the service, or use it to build a competing product. We may suspend an account that puts others or the service at risk, and will tell you why.
9. AI features
Lead capture and message drafting use third-party language models (section 5 of the Privacy Policy). Their output is a suggestion: it can be wrong, incomplete or unsuitable, and you must read it before you rely on it or send it. You are the author and sender of every message. We do not guarantee any result from these features, and we may change providers or limit usage to keep the service fair for everyone.
10. Third-party services
Sign in with Google, Google Calendar, WhatsApp, Stripe and the property portals belong to their owners and run under their own terms. LeadWing opens WhatsApp on your device with a pre-written message; the message is sent by you, through your own WhatsApp account.
11. Availability and support
We aim to keep LeadWing available at all times but cannot promise it, and we may pause it briefly for maintenance. Support is by email at [contact email]. The profit calculator produces estimates from the numbers you enter; it is not financial, legal or tax advice.
12. Intellectual property
LeadWing, its code, design and brand belong to us. You may use them only as part of the service. If you send us ideas or feedback, we may use them without owing you anything.
13. Ending the agreement
You can stop at any time: cancel Pro and, if you wish, ask us to delete your account. We can end the agreement if you breach these terms and do not fix it within 15 days of our notice, or immediately for a serious breach. When the account closes, your data is deleted within 30 days (section 10 of the Privacy Policy). Export anything you need first.
14. Warranties and liability
LeadWing is provided as it is. To the extent the law allows, we make no promise that it will meet every need or be free of errors, and we are not liable for indirect losses, lost profits, lost deals or data you did not back up. Our total liability for everything arising from this agreement is limited to what you paid us in the 12 months before the claim, or €100 if you paid nothing. Nothing in these terms limits liability that cannot be limited under Spanish law, including liability for fraud or wilful misconduct.
15. Your responsibility to us
If a third party, including one of your clients, brings a claim against us because of data you stored or messages you sent through LeadWing, you will cover the reasonable costs and damages that result.
16. Changes to these terms
We may update these terms. For material changes we email you at least 30 days before they take effect; continuing to use the service after that date means you accept them, and you can cancel before then if you do not.
17. Law and courts
Spanish law governs this agreement. Any dispute will be heard by the Spanish courts with jurisdiction under the rules that apply to you. Our establishment is shown in the Legal Notice.
18. General
These terms, the Privacy Policy and the Legal Notice are the whole agreement. If a clause is invalid, the rest stands. You cannot transfer your account; we may transfer this agreement to a successor of the business. Notices go by email to the address on your account. These terms exist in English and Spanish; if they differ, the English version prevails.
Annex: data processing agreement
This annex is the contract that Article 28 GDPR requires between you, as controller, and us, as processor. It covers all personal data you store in LeadWing about your clients and contacts.
A. What is processed
- Subject matter and duration: hosting and processing of your CRM data for as long as you have an account.
- Nature and purpose: storage, organisation, display, search, matching, message drafting, reminders and backups, so that you can run your real-estate activity.
- Data: identity and contact details, language, nationality, budgets and preferences, notes, property and viewing records, offers, reservation dates, appointments, documents you upload (which may include identity documents and contracts), and messages you draft.
- Data subjects: your buyers, sellers, prospects and their contacts.
B. Our obligations
- We process the data only on your documented instructions, which are these terms and your use of the service, unless EU or Spanish law requires otherwise, in which case we tell you first where we may.
- Everyone who accesses the data on our behalf is bound by confidentiality.
- We apply the security measures in section C and keep them up to date.
- We help you answer data-subject requests and meet your obligations on security, breach notification and impact assessments, in proportion to what we hold.
- We tell you without undue delay after becoming aware of a personal data breach affecting your data, with everything we know about it.
- At the end of the service we delete all the data within 30 days, or return it first if you ask. We keep only what the law requires, blocked, for as long as liability could arise.
- We make available the information needed to show compliance and allow audits: once a year, on reasonable notice, at your cost, and without exposing other agents’ data.
C. Security measures
Encryption in transit and at rest; row-level security separating each agent’s data; sign-in by Google or one-time codes, with no stored passwords; server-only secrets; least-privilege access to production; provider backups; logging of administrative access. Full details on request.
D. Sub-processors
You authorise the providers listed in section 6 of the Privacy Policy. We will tell you by email at least 30 days before adding or replacing one. If you object on reasonable data protection grounds within 14 days and we cannot resolve it, you may end the agreement and we refund any unused Pro period. Each sub-processor is bound by data protection obligations equivalent to ours, and we remain responsible for them.
E. Transfers
Data is stored in the European Union. Transfers to sub-processors outside the EEA rely on the EU-US Data Privacy Framework or the standard contractual clauses, as listed in the Privacy Policy.
F. Your obligations
You are responsible for the lawfulness of the data and of your instructions, for informing data subjects, and for answering their requests. You will not instruct us to process data in a way that breaks the law.
G. Liability
Section 14 applies to this annex, without prejudice to what the GDPR provides between controller and processor.